Customer care
RangePaper support
Help with purchase, delivery, recovery, compatibility, refunds and privacy requests.
Contact support
Email rangepaper.business@gmail.com.
Support is reviewed manually. No guaranteed response time or service-level agreement is offered. Messages are answered as soon as practical.
Email RangePaper supportWhat to include
Describe what happened and the browser and device you used. For purchase or delivery help, write from the email address used at Stripe Checkout or include the approximate purchase date and amount so the order can be located.
Never email a card number, bank details, password, private recovery link or downloaded RangePaper file. Support may ask for limited additional information needed to verify that a request relates to you or your purchase.
Download or recovery help
- Return to the RangePaper purchase page in the browser used for checkout and refresh the purchase status.
- Check the inbox and spam folder for the address used at Stripe Checkout.
- If the recovery email is delayed or the link does not work, contact support. Do not start another payment solely to recover an existing purchase.
The edition is a local HTML file and needs a current browser with JavaScript and normal file features. Browser security settings can restrict locally opened files; include the exact error message when asking for help.
Refunds, complaints and privacy
For a refund, follow the Refund and cancellation policy. For a complaint, accessibility problem or data-protection request, use the same support email and state the type of request in the subject line.
How purchase, support and analytics data is handled is explained in the Privacy notice. Purchase and licence terms are in the Terms of purchase.