Purchase policy
Refunds and cancellation
A 14-day satisfaction refund for a one-time digital purchase, with statutory rights preserved.
14-day satisfaction refund
You may request a full refund within 14 days of the purchase date if the RangePaper Offline Edition is not right for you. The refund is based on the amount you actually paid, including any valid promotional discount.
RangePaper does not ask you to waive a statutory digital-content withdrawal right. This voluntary policy is additional to, and does not replace, consumer rights and remedies that apply under law.
How to request a refund
- Email rangepaper.business@gmail.com within 14 days of purchase.
- Use the email address used at Stripe Checkout, or include enough information to locate the purchase, such as the approximate purchase date and amount.
- Do not send a card number, bank details or your private recovery link.
Refund contact
rangepaper.business@gmail.com
What happens next
Refund requests are reviewed and processed manually through Stripe. RangePaper will use the original payment method where the provider supports it. The time for a completed refund to appear depends on Stripe, the payment method and the buyer’s bank; RangePaper does not promise a specific bank-processing time.
Download and recovery access is revoked after a refund or payment dispute. Keep any documents you legitimately created before the refund, but do not continue using or distribute the refunded RangePaper edition.
Faults and statutory rights
If the edition is faulty, not as described or cannot be supplied, contact Support even if more than 14 days have passed. A time limit in this voluntary policy does not remove a remedy available under applicable consumer law.
For general information, see the European Union’s guidance on returns and the right of withdrawal. Your particular rights depend on the applicable law and circumstances.